Terminal Operating System: What Factors led Successful Operation of Tanjung Priok Terminal #3

By | 11/11/2014
In opening or expanding container terminals, operators hope to see their terminals register a high level of efficiency and productivity. Creators of such terminals start their planning by examining various factors needed for their operation such as estimated demand, operating procedure, size and quantity of equipment. Terminal operating system (TOS), par exemple, takes up a small portion of the total investment in a terminal, when compared to the cost for procuring terminal equipment or infrastructure. However, terminal operation largely depends on what kind of TOS is selected and applied. For even a terminal that has pricey equipment and high-caliber manpower should make them worthless if it comes without a system for their efficient operation. In this essay, we are going to take a look at those terminals that have chosen as their TOS CyberLogitec’s OPUS Terminal, and see how they have successfully carried out their project of building their TOS.

TOS implementation project at ILCS (Indonesia Logistics Community Service)

1. Tell us the size of the project and the significance that the container terminal has to the operator or Indonesia.

<IPC Tanjung Priok 3>
The name of the terminal, which is owned by Port Authority of Jakarta, is Tanjung Priok Terminal 3 International Port. Terminal 3 is divided into the domestic port and the international port, and the latter has run on OPUS Terminal since Dec. 2013. The domestic port won’t use OPUS Terminal until after it has performed the project for standardizing its operating procedure. Tanjung Priok Terminal 3 International Port has 6 berths, a 1,000-meter inner wall, and RMGC 5ea, RTGC 10ea, with the domestic port handling 500,000 TEUs and the international port about 300,000 TEUs per year.
Located in North Jakarta, Tanjung Priok is the busiest port in Indonesia. It handles more than 30% of non-oil-and-gas cargo in the country, and around 50% of the entire flow of goods into and out of Indonesia. Tanjung Priok therefore is a barometer of the Indonesian economy.

2. How is it that CyberLogitec’s TOS was chosen?

Standard Terminal Operating System for IPC
IPC needed a ‘standard’ terminal operating system for the several terminals it owned. And in order to be selected as such a standard operating system, one had to have experience in successfully building diverse-ranging container terminal projects and had to be capable of providing support for business consulting, hardware and system software (like Oracle DBMS). CyberLogitec was able to secure IPC’s trust through major references that it successfully created such as HJNC, PNC, and TTI-A.
Trusted Partnership
We further believe that not only user training but also partnership program like Knowledge Transfer was an attracting suggestion to our customer. The purpose of the partnership program is to upgrade understanding of OPUS Terminal by conducting technical training for the IT team of IPC and thus ensure in the long term IPC’s independent creation of OPUS Terminal on its new sites.

3. Tell us about your experiences (difficulties and how you overcame them) involved in performing the project.

Two new systems and interface
IPC Tanjung Priok Terminal 3, which was an old terminal running on an in-house system, had to migrate to a new TOS. This time, however, it required many efforts in managing changes, as the project wasn’t simply about changing its TOS, but it had to change its billing system to a New Billing System (NBS). It was very important to provide real-time interface for all the data of the two new systems and process it without any error, which took a long time to stabilize.
Trial System Operation
IPC, ICLS (an IT subsidary of IPC), and CyberLogitec ran a dual system (legacy & new system) during over a month of trial operation and figured out most of the latent issues, which they together addressed successfully. While the dual system operation was tough enough to require not only IT Department but also the entire staff, everyone worked hard. We give our thanks to all the members of the project from IPC, ICLS, and CyberLogitec, users, supporters, and sponsors.
User Training
One more important thing in this project was training. As is the case with most instances of business software, user training plays a crucial part in making the best use of the system. IPC clearly understood this and took two measures. On the one hand, the company formed PMO with ample experience in operating terminals and got it to lead the entire project, and on the other hand, it selected super-users from regional terminals and assigned them to the project team. CyberLogitec implemented training in OPUS Terminal for these people in Seoul, Busan, and Jakarta. It was a very useful and interesting opportunity, and those trainees eventually turned into trainers and conducted end-user training themselves. Especially because the field operators of IPC Tanjung Piok Terminal 3 had never used mobile devices for VMT (vehicle mounted terminal) or YT (yard truck), they had to shell out more time and effort in end-user training.

4. Now the project is completed, how is the container terminal coming on?

IPC Standard System
Currently, Tanjung Priok Terminal 3 is registering a pretty stable operation, and its users show satisfaction and trust with OPUS Terminal. Also, as IPC’s representative terminal, Tanjung Priok Terminal 3 has established operational and technical standard for sites. In short, all IPC’s other terminals will eventually adopt the same system as with Tanjung Priok Terminal 3 and follow the same operating procedure.
Central System Architecture
OPUS Terminal installed in Jakarta is going to expand into all container terminals scattered across Indonesia. Namely, with its central system and multi-terminal operation architecture, it will perform the role of a control tower that is perched at the center and controls planning and monitors operation for all terminals. Now considered as the second IPC site for application of OPUS Terminal, Pontianak system on Kalimantan Island will also use as its remote the OPUS Terminal server located in Jakarta.
Interviewer: Ho-Seok Lee (General Manager, CyberLogitec)
Interviewee(Project manager): Jake Kim (Terminal IT Expert, CyberLogitec)
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